Returns & Refunds

Last updated: 20 October 2026

We want you to love what you buy from Ellis Lite Ware. If something is not right, this policy explains what you can return and how refunds work. It does not affect your statutory rights under the Federal Competition and Consumer Protection Act 2018.

Returns at a glance

Return window: 7 days from the day your order is delivered.
Faulty, damaged or wrong item: tell us within 48 hours of delivery and we will fix it at no cost to you.
Refunds: to your original payment method, after we receive and inspect the item.

What you can return

Items can be returned within 7 days of delivery if they are:

unused, unwashed and in their original condition;
in the original packaging with all tags, accessories, manuals and free gifts;
accompanied by your order number.

What we cannot accept (unless faulty)

Personalised or custom-made items, including items made to your specifications, names or branding.
In-ear audio products (such as earbuds) once the hygiene seal or packaging has been opened.
Items damaged through misuse, accidents or normal wear and tear.
Gift-wrapped items from which the gift packaging has been removed and lost, and gift cards.

Faulty, damaged or incorrect items

If your item arrives damaged, faulty or is not what you ordered, contact us within 48 hours of delivery with your order number and clear photos or a short video. We will arrange a free replacement, repair or full refund (including the delivery fee) — whichever you prefer, subject to availability.

How to return an item

1. Contact us at support@ellisliteware.com or on WhatsApp with your order number, the item(s) and the reason for the return.
2. We will confirm whether the item qualifies and send you return instructions (drop-off or pick-up, depending on your location).
3. Pack the item securely in its original packaging.
4. Once we receive and inspect it — normally within 3 business days — we will confirm your refund or exchange.

Return delivery costs

If the item is faulty, damaged or incorrect, we cover the return cost.
For change-of-mind returns, the cost of returning the item is paid by the customer, and the original delivery fee is not refundable.

Refunds

Approved refunds are made to your original payment method through our payment partner WittyPay. Please allow 5–10 business days for the money to reach your account, depending on your bank. If you paid by bank transfer, we may ask you to confirm your account details.

Exchanges

Need a different size or colour? Tell us when you contact us. We will reserve the replacement if it is in stock and send it once the original item is back with us.

Corporate and bulk orders

Returns of corporate, bulk or branded orders are handled under the terms of your quotation. Please contact us before returning any part of a bulk order.

Questions

Email support@ellisliteware.com or call / WhatsApp +234 701 161 2125.